Presenting Nigeria's Talents to the World!

Positioning Nigeria As The Premier Global Outsourcing Destination

Customer Support Representative

About Us

The Outsource to Nigeria Initiative (OTNI) a private sector led initiative, supported by the VP office that aims to establish Nigeria as a unique destination for Business Process Outsourcing (BPO) and IT-enabled Services (ITES). It showcases the country’s unmatched talent pool and scale with cost-effective pricing.

Through OTNI, world-class BPO regional centers of excellence will be established across Nigeria’s six geopolitical zones. These centers will provide plug-and-play solutions for international and domestic BPOs, enabling them to operate with ease.

Promoted by Outsource Global, this initiative is poised to generate millions of job opportunities in Nigeria through provision of excellent global BPO and ITES services.

How We Do It

OTNI is a strategic gateway for BPO partners and employers to tap into Nigeria’s vast talent pool, comprising over 200 million skilled individuals. With cutting-edge BPO facilities, robust technology infrastructure, and fully managed back-office operations, we provide a plug-and-play solution that meets global demands efficiently, ensuring seamless BPO operations in Nigeria.

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Our Plug & Play System

Workflow

World Class Workforce

Through our established database of trained personnel, we are providing BPO companies the best candidates according to their skillset requirements.

facilities

World Class BPO Facilities

We will provide the necessary office/work space infrastructure, according to international standards. To ensure your workforce fully thrive in a conducive work environment.

infrastructure

Robust Technology Infrastructure

We provide a strong infrastructure to ensure smooth operations with an efficient plan to handle all of your technology needs.

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Fully Managed Office Services

Through OTNI, all back-office operations are fully managed from recruitment, training, payroll management as well as any statutory workforce requirements in conjunction with your own administrative processes.

Our Comprehensive Plans

PLAN 1

Comprehensive Solution

This all-encompassing plan offers the complete OTNI experience, providing BPOs with everything they need to establish and operate successfully in Nigeria. It includes talent access, recruitment, back-office management, infrastructure support, and company registration assistance. Ideal for BPOs seeking a turnkey solution to enter or expand in Nigeria.

PLAN 2

Core Operational Support

This offers a robust package of essential services allowing BPOs to manage some aspects of their operations independently. Provides essential services including talent pool access, recruitment support, and infrastructure management.

PLAN 3

Infrastructure Focus

This plan offers BPOs the freedom to manage their recruitment processes and talent pipelines while offering physical and technological infrastructure set up and support in Nigeria.

PLAN 4

Talent and Infrastructure Package

Offering a balanced approach, Plan 4 combines recruitment support with infrastructure services. Offers BPOs assistance in finding talent and establishing operational infrastructure in Nigeria, while maintaining control of other aspects of their business.

Why Nigeria?

A Wealth of Talent

Nigeria's population was estimated at 223 million in 2023.

The country's median age stands at 19 years; expected to reach 22 by 2020.

Highly Educated

Over 1 million university graduates each year.

Native English

English is one of several official languages in Nigeria.

Convenient Time Zone

1 hour time difference with UK and major European markets.

5 hour difference with US eastern time; 6 hours with US central time.

Connected

There were 122 million Internet users in Nigeria as of January 2023.

Nigeria was the first African country to receive Starlink service, which launched in early 2023

Nigeria city
Graduates
Nigerian professionals
Nigeria city

Our Comprehensive Plans

Government Anchor

Office of the Vice President

The Office of the Vice President, as Government Anchor, strategically coordinates government input and key stakeholders to align it with national policies, mobilizing resources, and ensuring impactful implementation.

Private Sector Driver

Outsource Global

Outsource Global Technologies serves as Nigeria’s leading global business services and BPO provider. It plays a pivotal role in addressing youth unemployment challenges on a large scale, offering impact-driven services worldwide. Services include general customer support, legal and medical underwriting, IT support, data services, software development, and professional services for high-impact sectors globally.

Digital Platform of OTNI

Worknation

Worknation functions as the digital platform for the Outsource to Nigeria Initiative. It is a platform uniquely designed to link Africa's unmatched talent to the global market. Through strategic partnerships, it matches talent pools, national initiatives, training academies, infrastructure providers, BPOs, employers, and sponsors across Africa with recruitment agencies and companies worldwide.

FAQ

Frequently Asked Questions

Testimonials

I am impressed with Outsource Global and what they have achieved over the years. The achievement is very important because it is addressing one of Nigeria's most important issues - employment. Amal is an inspiring example of what women can achieve despite the obstacles. Coming from a conservative Fulani Muslim background, she has become a successful entrepreneur in her chosen field.

W. Stuart Symington – US Ambassador to Nigeria 2016 - 2019

Our Partners